Terms of Service

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. You're responsible for the activity under your account and for keeping your login secure.

You agree to provide accurate information and keep it current. We may suspend or close accounts that violate these Terms, are used for fraud, or create risk for the community.

Two kinds of items are sold on PoshWorn: items marked PoshWorn Verified, which we own, hand-inspect, wash, and condition-grade before listing; and Community items, which are listed and shipped by independent sellers (see Section 5).

• Every item is pre-owned unless clearly noted. PoshWorn Verified items are photographed and graded by us; Community items are described and photographed by their sellers.
• Inventory is one-of-one. Adding an item to your bag does not reserve it; an item is yours only once payment is complete.
• Prices are shown in U.S. dollars. Payment is processed securely by Stripe; we don't store your full card details.
• For PoshWorn Verified items, title and risk of loss pass to you once we hand the package to the carrier. For Community items, the seller ships directly to you and title passes on delivery.
• Returns are handled under our Shipping & Returns Policy.

See our Shipping & Returns Policy for delivery timing and eligibility.

The first way to sell is directly to us. When you submit items, we provide a provisional offer based on the photos and details you give us. That offer is an estimate, not a final price. Items we buy this way are inspected, washed, graded, and resold as PoshWorn Verified.

• Provisional offers are subject to a physical inspection when your items arrive. The final offer may differ if condition, authenticity, or details differ from what was submitted.
• Shipping to us is free with the prepaid label we provide. Pack items reasonably to avoid damage in transit.
• By accepting an offer, you confirm you own the items and have the right to sell them, and that they are authentic and accurately described.
• Ownership of accepted items transfers to PoshWorn once your payout is issued.
• There are no returns on items sold to us. Items that don't pass inspection are donated or responsibly handled per your election at submission time — they are not shipped back.

Payouts are issued to your chosen method (PayPal, Venmo, ACH, or check) after inspection. Payout timing depends on the method and your details being correct.

You can also list items yourself and sell them directly to other PoshWorn shoppers. For community sales, PoshWorn acts as a marketplace facilitator: we host the listing, process the buyer's payment, hold the funds, and pay you after delivery. We are not the seller of community items and do not inspect them.

• You must complete seller setup (payout method and ship-from address) before listing. You confirm you own each item, have the right to sell it, and that it's authentic and accurately described — including all flaws.
• You set your own price and shipping option: ship it yourself (you buy postage and add tracking) or use a PoshWorn prepaid label, whose exact cost is deducted from your earnings.
• When your item sells, ship within 5 business days to the address we provide. Sales that don't ship may be cancelled and refunded to the buyer.
• We deduct a marketplace fee from each sale (shown to you before you publish the listing). Your earnings are: sale price + buyer-paid shipping − marketplace fee − prepaid label cost (if any).
• Payouts are issued to your chosen method after the carrier confirms delivery. We may hold or reverse a payout for suspected fraud, a not-as-described claim, or a chargeback.
• We may remove listings that violate these Terms and may require review before listings go live. Repeated violations can end your selling privileges.

The prohibited-items rules in Section 6 apply equally to community listings. Because we hold funds until delivery, not-as-described claims on community items are handled by PoshWorn — see the Shipping & Returns Policy.

Don't submit, list, or attempt to sell:

• Counterfeit, replica, or stolen goods.
• Items that are unsafe, recalled, soiled, or that violate any law.
• Anything you don't have the legal right to sell.

You also agree not to misuse the service — no fraud, scraping, reverse engineering, interfering with security, or harassing other users or our staff.

The PoshWorn name, logo, site, and content are owned by us or our licensors. We grant you a limited, personal, non-transferable license to use the service. You keep the rights to photos you upload but grant us a worldwide, royalty-free license to use them to operate, market, and improve the service.

The service is provided “as is” and “as available.” While we inspect and grade PoshWorn Verified items carefully, pre-owned goods show normal signs of prior use. Community items are described by their sellers and are not inspected by us. To the fullest extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, PoshWorn will not be liable for indirect, incidental, or consequential damages. Our total liability for any claim relating to an item or order is limited to the amount you paid (or were paid) for that item or order.

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-laws rules. You agree to resolve disputes in the courts located there, unless applicable law requires otherwise.

We may update these Terms from time to time. When we do, we'll revise the “Last updated” date above. Material changes will be communicated where appropriate. Continuing to use the service means you accept the updated Terms.

Questions? Reach us at support@poshworn.com or by mail at PoshWorn, Inc., 1200 Resale Ave, Austin, TX 78701.